Privacy Policy

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1. Introduction

Welcome to Fixer. This Privacy Policy describes how Fixer ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our mobile application and related services (the "Platform"). Fixer is a home maintenance services marketplace operating in the Kingdom of Saudi Arabia, connecting customers with qualified service providers.

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Personal Information

• Full name and display name

• Phone number (used for account verification via OTP)

• Email address (optional for customers, required for providers)

• Profile photo

• City and country of residence

2.2 Location Data

• Saved addresses for service delivery (GPS coordinates and address text)

• Service location when placing an order

• For service providers: real-time GPS location while on duty to enable dispatch and tracking

2.3 Financial Information

• Payment method selection and transaction identifiers

• Order pricing details (service fees, VAT, discounts)

• For service providers: bank account information (bank name, IBAN, account holder name) for earnings disbursement

2.4 Order and Service Data

• Service requests, bookings, and order history

• Scheduled dates and times

• Descriptions and photos uploaded with service requests

• Ratings and reviews

2.5 Provider Documentation

• Identity and qualification documents submitted during registration

• Professional specialties and service capabilities

• Work schedule and availability

2.6 Usage and Device Data

• Push notification tokens for service updates

• Online status and last active timestamps

• App usage patterns and interaction data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account creation, verification, and authentication via phone OTP

• Matching customers with available and qualified service providers

• Processing and managing service orders, scheduling, and payments

• Providing real-time order tracking and service updates

• Sending push notifications about order status, promotions, and platform updates

• Facilitating communication between customers and providers

• Calculating pricing, including VAT (15%), service fees, and applicable discounts

• Verifying provider qualifications and maintaining service quality

• Resolving disputes and providing customer support

• Improving our Platform, services, and user experience

• Complying with legal obligations under Saudi Arabian law

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• With Service Providers: When you place an order, we share your name, phone number, service location, and order details with the assigned provider to fulfill the service.

• With Customers: Providers’ names, profile photos, ratings, and specialties are visible to customers during the booking and service process.

• With Payment Processors: Transaction data is shared with our payment partners to process payments securely.

• With Cloud Infrastructure: We use Google Firebase services (Authentication, Firestore, Cloud Storage, Cloud Messaging) to operate the Platform. Data is processed and stored in accordance with Google’s security standards.

• For Legal Compliance: We may disclose information when required by Saudi Arabian law, regulation, or legal process, or to protect the rights and safety of our users.

5. Data Storage and Security

Your data is stored using Google Firebase infrastructure, which provides enterprise-grade security including encryption in transit and at rest. We implement the following measures:

• Role-based access controls for administrative functions

• Firebase Authentication with phone OTP verification

• Firestore Security Rules to enforce data access permissions

• Secure file storage for uploaded documents and images

While we take reasonable measures to protect your data, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order history and transaction records are retained as required by applicable Saudi Arabian commercial regulations. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your account and personal data, subject to legal obligations.

• Withdraw Consent: Withdraw consent for data processing at any time by discontinuing use of the Platform.

• Notification Preferences: Manage push notification settings through your device settings.

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

9. Third-Party Services

The Platform integrates with the following third-party services:

• Google Firebase: Authentication, database, cloud storage, and push notifications

• Payment Gateways: For processing service payments

These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Platform with an updated effective date. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Fixer

Email: Info@fixerapp.co

Kingdom of Saudi Arabia